Telco initiatives – response to Covid 19

Big 3 telecommunications providers have announced responses to the COVID-19 situation.

Telstra is providing home broadband customers with unlimited data until 30 April. Post-paid customers can apply for an extra 25GB of data, and some pre-paid customers can apply for an extra 10GB.

Eligible pensioners with a Telstra home phone can make unlimited calls until 30 April.

Telstra currently have restriction in their call centres, with fewer people available to handle customer enquiries, and have asked their customers to use their self-service tools where they can.

Optus has offered their postpaid mobile customers a one-off extra 20GB of data, and eligible prepaid customers will receive 10GB extra when they recharge with $40 or more during April. These offers need to be activated via the My Optus App.

Vodafone is giving their postpaid customers an additional 5GB of data, which will be added on 27 March. They also encourage customers to consider switching to “endless data” plans. Active prepaid customers will receive a one-off 3GB bonus with their next recharge. Additionally, postpaid and active prepaid customers will have unlimited standard national calls until the end of April.

Vodafone has also added state and federal health department websites to their “free-rating” list.

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