Tag Electricity

20 April 2018

How to Choose an Energy Plan

South Australian householders must choose between about half a dozen gas retailers, and about 3 times as many electricity retailers. Each retailer may offer several distinct contracts, resulting in an overwhelming choice of between 80 to 90 different deals.

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19 April 2018

Why Read Bills?

There is a lot of information on a water, gas or electricity bill - but the information is useless if you can't understand what it all means.

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19 April 2018

Reading electricity bills

When reading an electricity bill, start by checking that the name and supply address are correct. The account number identifies the customer in the retailer's system. The NMI (National Meter Identifier) identifies the electricity connection point, whereas the meter number identifies the physical meter. There may be more than one meter number on a bill, if there are separate meters for peak and off-peak supply, for instance. It can be worth checking that the meter number on the bill matches the number on the meter - sometimes, particularly in flats or units, these can get mixed up in the records.

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19 April 2018

Energy Plans – Standard or Market?

There are two different categories of retail energy contracts - "standard" or "standing" contracts, and "market" contracts.

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4 March 2018

Moving?

When you move house, it is your responsibility to arrange for utilities accounts to be set up in your new home - and finalised in your old home. If you don't, new tenants might continue to use a utility that's in your name - and you'd be responsible for the bill.

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3 April 2018

“Demand” – a new way to pay for electricity

The "Power of Choice" review, conducted by the Australian Energy Market Commission in 2012, identified a number of ways to allow electricity customers to make more informed choices about their electricity consumption. One recommendation from this review initiated more "cost-reflective" pricing, under which households and businesses that have large variations in their demand for electricity - particularly when that adds to "peak" periods of high demand for electricity - will pay more than customers that have a flatter demand pattern.

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8 March 2018

Financial Counselling

Financial Counsellors are free, independent and confidential. They are non-judgmental, qualified professionals trained to assist anyone in financial difficulty by providing information, support and advocacy.

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8 March 2018

To Resolve a Problem

Start with the Retailer If you have a problem with your electricity, gas or water bill, the first thing to do is to contact your retailer. It's best to have a clear idea of the problem, and if possible, of what you'd like the retailer to do for you.

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10 April 2018

Introduction to Electricity

Electricity is supplied through a complex system of four main parts - generation, transmission, distribution and retail.

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