News

18 February 2021

Hardship and Debt in the time of Covid

During the COVID-19 pandemic, the Australian Energy Regulator (AER) has asked for more frequent information from energy retailers regarding customer debt, payment, and hardship plans.

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18 February 2021

AER Statement of Expectations Update

The Australian Energy Regulator (AER) continues to monitor and advise the energy industry through the global COVID-19 pandemic, publishing a third Statement of Expectations of energy businesses.

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18 February 2021

electricity meters

Electricity tariff transition picks up pace

The impacts of a 2014 change to the electricity rules intensified from 1 July 2020, with SA Power Networks now applying new Time of Use network tariffs to residential customers with smart meters.

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2 December 2020

scale money lightbulb

Be wary of energy plan comparison websites

The Australian Consumer and Competition Commission (ACCC) recently fined iSelect $8.5m for misleading their customers from Nov 2016 to Dec 2018. iSelect falsely claimed it recommended the most suitable plan, based on comparing all plans offered by its retail partners.

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9 April 2020

Energy providers – Covid 19 response

The most important take-away message is this: make contact with your retailer. If you are struggling, make contact, explain your circumstances and make a request, whether it’s a debt waiver, payment extension or change to your payment plan.

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31 March 2020

Minister calls for hardship measures from retailers

The Federal Energy Minister, Angus Taylor, has asked energy companies to apply their hardship provisions to people affected by the COVID-19 crisis.

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