News

18 February 2021

Hardship and Debt in the time of Covid

During the COVID-19 pandemic, the Australian Energy Regulator (AER) has asked for more frequent information from energy retailers regarding customer debt, payment, and hardship plans.

18 February 2021

AER Statement of Expectations Update

The Australian Energy Regulator (AER) continues to monitor and advise the energy industry through the global COVID-19 pandemic, publishing a third Statement of Expectations of energy businesses.

18 February 2021

Electricity tariff transition picks up pace

The impacts of a 2014 change to the electricity rules intensified from 1 July 2020, with SA Power Networks now applying new Time of Use network tariffs to residential customers with smart meters.

2 December 2020

Be wary of energy plan comparison websites

The Australian Consumer and Competition Commission (ACCC) recently fined iSelect $8.5m for misleading their customers from Nov 2016 to Dec 2018. iSelect falsely claimed it recommended the most suitable plan, based on comparing all plans offered by its retail partners.

9 April 2020

Energy providers – Covid 19 response

The most important take-away message is this: make contact with your retailer. If you are struggling, make contact, explain your circumstances and make a request, whether it’s a debt waiver, payment extension or change to your payment plan.

31 March 2020

Minister calls for hardship measures from retailers

The Federal Energy Minister, Angus Taylor, has asked energy companies to apply their hardship provisions to people affected by the COVID-19 crisis.